Return Policy
Goods Return:
1. The products on this website belong to the category of food. Based on health and safety considerations, except for defective products, the products must be returned/exchanged in a brand-new unopened package. If the package has been opened, it cannot be returned or exchanged. The goods must be returned in a brand-new unopened package.
2. After the goods arrive, if there are defects, damages, shortages of items, etc., you will need to handle the return and exchange, please notify in writing or return the goods within 7 days, and please leave your contact information or contact customer service for follow-up details. In order to improve the speed of return and exchange, no return or exchange will be accepted for more than 7 days.
3. All returned merchandise, together with gifts, accessories, packaging, and accompanying documents, must be intact and intact at the time of shipment. If a physical invoice is requested, the physical invoice must be returned together with a discount form and other relevant laws and regulations. Otherwise, Hialia has the right to refuse to accept the required documents.
4. If for any reason the contract is terminated or the contract loses its validity, or when the goods are returned in accordance with the law, it is agreed that the company can handle invoices or discount orders and the documents required by relevant laws and regulations on their behalf.
If the goods have been delivered twice and cannot be delivered, or if you refuse to receive the goods after the agreed time limit is notified, or you cannot get in touch, you will be deemed to have agreed to abandon the goods, and you will bear the freight and related extension costs, and no request goods, refunds and damages will be given.
Others:
1.The company has the right to change product pricing, selling prices, specifications, discounts..., etc. Any changes will be announced on the website without separate notice. Orders that have been established and confirmed with customer service are not limited to this.
2.The company has the right to add, change or cancel all or part of the relevant functions in the membership service, it is recommended that you pay attention to the company's announcement at any time to protect your own rights and interests.
3.In addition to these terms of service, the relevant information presented on the product sales webpage and the relevant webpages in the ordering process, including relevant transaction conditions, restrictions and descriptions, are also part of the contract.
